Payments & Shipping
We accept Paypal ONLY.
You can check out with Paypal without having a Paypal account:
1) During checkout, select the Paypal option and select "checkout with PayPal"
2) Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit card.
3) You'll then be prompted to fill in your billing and credit card information.
4) You'll need to enter your email address so PayPal can send you a receipt.
5) Click Continue to return to Checkout to review and submit your final order.
Your payment isn't sent until you click Submit Order on Bambooherb.
If you have paid by E-Check through Paypal We will wait until the payment clears before working on your order/shipping.
ALL THE PRODUCTS IN THE CART ARE SHIPPED SEPARATELY.
Please wait until all the items are delivered to you separately.
Please allow between 7-24 days for your order to arrive. If more than 45 days have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
Domestic Shipping Policy
All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Customs, Duties, and Taxes
Bamboo Herb is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Bamboo Herb is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International shipping times may take longer than United States orders since we are based here. We try our best to speed up shipping times, but 7-14 business days is common. We hope that this does not discourage you from shopping here as we try our best to ship as fast as possible. Thank you for your patience.